Shipping Policy

Where We Ship

We ship to all addresses within the contiguous United States. We do not currently offer international shipping.

Shipping Cost

Free standard shipping on all orders — including large freight items. No hidden fees, no minimum order required.

Order Processing

Orders are processed within 1 business day, Monday through Friday. Orders placed after 11:00 PM CST (UTC−6) will be processed the following business day.

Standard Delivery — Small and Medium Items

📦 Handling Time: 1 business day (Mon–Fri)
🚚 Transit Time: 1–3 business days (Mon–Fri)
🕐 Order Cut-off Time: 11:00 PM CST (UTC−6)

Freight Delivery — Large and Oversized Items

Some products — including gazebos, pergolas, outdoor storage sheds, and deck boxes — require freight shipping due to their size and weight. Here is what to expect:

• Transit Time: 3–7 business days after processing, depending on your location and the freight carrier.
• Delivery Appointment: The freight carrier will call you to schedule a delivery window. You must be available to receive the shipment.
• Curbside Delivery: The driver will deliver to your curb or driveway — not inside your home or garage.
• Inspect Before Signing: Always inspect the packaging for visible damage before signing the delivery receipt. Note any damage on the receipt before you sign — this is required to protect your claim rights.

Warehouse Location

All orders ship from our warehouse in Elizabeth, Colorado, USA.

Multiple Addresses

We do not support multiple shipping addresses within a single order. For deliveries to different addresses, please place separate orders.

Order Status and Tracking

Once your order ships, you will receive an email with a tracking number. Please allow up to 48 hours for tracking information to update. If your order has not arrived within the expected delivery window, contact us at contact@pcran.com with your name and order number.

Returns and Exchanges

We accept returns within 90 days of delivery for both defective and non-defective items. For full details, see our Refund & Returns Policy.

Customer Support

If you have questions about your shipment or delivery, please contact us: