FAQs

Orders are processed within 1 business day. Small and medium items typically arrive within 1–3 business days after dispatch, while large or oversized items shipped by freight typically take 3–7 business days.

Once your order ships, you'll receive a tracking number by email. Please allow up to 48 hours for tracking information to update, or use our Track Your Order page.

Yes. We offer free standard shipping on all orders — including large freight items — with no minimum order required.

No. We currently ship only to addresses within the contiguous United States.

Orders placed after 11:00 PM CST (UTC−6) will be processed the following business day.

Yes. Oversized or heavy items such as gazebos, pergolas, storage sheds, and larger deck boxes ship via freight carrier. The carrier will call to schedule a delivery appointment, and items are delivered curbside.

No, we don't support multiple shipping addresses within a single order. For deliveries to different addresses, please place separate orders.

Contact us as soon as possible at contact@pcran.com or +1 251 416 2744. We can update the address if the order hasn't shipped yet.

If a package is returned to us due to an incorrect or incomplete address, we'll contact you to arrange reshipment or a refund.

We accept Visa, Mastercard, American Express, PayPal, Stripe, Google Pay, Apple Pay, and Amazon Pay.

Availability depends on the payment provider selected at checkout. Check the options shown on the checkout page for your order.

Yes. All payments are processed through PCI-DSS-compliant providers using SSL encryption. We do not store your full card details on our servers.

Yes, you can cancel your order at any time before it ships. Contact us at contact@pcran.com or +1 251 416 2744 and we'll issue a full refund.

Contact us as soon as possible after placing your order. We can make changes if it hasn't shipped yet; once shipped, our standard return process applies.

We accept returns within 90 days of delivery on both defective and non-defective items, provided the item is in new or like-new condition.

We provide a free prepaid return label on all approved returns, whether the item is defective or you simply changed your mind.

Once we receive and inspect your return, your refund is processed within 7 business days. Your bank or card issuer may take an additional 3–5 business days to post it.

Contact us at contact@pcran.com with your order number and we'll help arrange an exchange or a return and new order.

Email contact@pcran.com with your order number and photos of the damage. Defective or damaged items typically don't need to be returned — we'll arrange a replacement or refund.

Email us your order number, a photo of the issue, and whether you'd prefer a replacement or a refund. We'll take care of the rest.

Yes. All products are covered under the original manufacturer's warranty. Coverage varies by brand — see our Warranty Information page for details.

Warranties typically cover defects in materials or workmanship under normal residential use, structural failures during the warranty period, and missing or damaged components at delivery.

Email contact@pcran.com or call +1 251 416 2744 with your order number, a description of the issue, and photos. We'll coordinate with the manufacturer on your behalf.

Contact us with your product and part details — we'll check availability through the manufacturer.

Yes, all products ship with the manufacturer's assembly instructions included in the packaging.

Try refreshing the page or clearing your browser cache. If the issue continues, contact us at contact@pcran.com and let us know what device and browser you're using.

Take a screenshot of the error and email it to contact@pcran.com along with a description of what you were doing — we'll look into it right away.